Genernal Manager — Erin
“Creating value for customers is our mission.”
JM Roller has been committed to the conveyor industry for more than 40 years, Erin established an international sales department in 2014, she is committed to providing customers with increased profits and bringing benefits to employees. Erin has established herself as a strong and successful leader. She has led the sales department to build win-win cooperation solutions with customers one after another.
Vice Gernal Manager — Angela
“Talents are the foundation of an enterprise.”
Angela has been with JM Roller since company inception and has seen it grow. She is not only a competent vice president, but also cares about employees. She is a beautiful and charismatic leader,in addition to being very well liked by the company’s employees, she was also very well liked by her customers.
Sales Manger — Susan
“Honesty wins the world.”
Susan has been engaged in international trade for more than 6 years. She led a sales team that generated millions of dollars in sales past year. And this year she is confident of continuing to expand the company’s foreign trade business and explore new markets.
Marketing Manager–Max
“Team collaboration, market leadership”
Max has more than eight years of experience in the international market and is known for his keen market insights and excellent action capabilities. He has been leading JM Roller to promote market innovation and create outstanding performance for the company.
Logistic Manager — Ten
“Only the execution of words and deeds, in order to let the goods in the fastest speed to the hands of customers.”
Ten is a logistics manager who has made significant contributions to aftermarket logistics. After the customer places the order, he goes through a series of steps. On the one hand, he needs to contact factories to process and produce the products she needs. On the other hand, he also needs to contact the logistics company to ensure that the product can arrive at the customer’s designated location on time.
Financial Manager — Emma
“A miss is as good as a mile.”
Emma’s position is financial manager, she is responsible for the overall work of the financial department of JM Roller. She is a very conscientious and responsible mathematician. She also believes that JM Roller can grow better and better with the efforts of all employees.
Management focused on a clear technical agreement
A successful conveyor component order starts with an understandable requirement. Our management approach connects commercial communication with engineering and manufacturing so that the product being quoted, produced and delivered follows the same agreed scope. This is particularly important for replacement parts, where a small difference in shaft ends, mounting centres or bearing arrangement can affect fit.
The first review considers the application, available drawing, quantity and requested standard. Missing information should be clarified before the specification is treated as complete. Where a customer revises a drawing or changes the duty, the effect on dimensions, materials, inspection and packaging needs to be reviewed together with the commercial implications.
Coordinating the people behind an order
- Sales and customer communication: collect the enquiry, maintain an identifiable order reference and keep technical questions connected to the customer’s stated application.
- Engineering and product review: consider the component selection, mating interfaces, drawing details and any customization requested.
- Manufacturing coordination: communicate the confirmed requirement to production and identify the information needed at each stage.
- Inspection and shipment preparation: check the agreed points, organise identification and packaging, and coordinate the required order documents.
Practical control of changes
Changes should be traceable to an updated requirement. If the roller length, belt construction, pulley arrangement or marking changes after an initial quotation, the revised document should be identified clearly. Customers can help by using a drawing revision and indicating which earlier version is replaced. The purpose is straightforward: everyone should be reviewing the same component information.
For a multi-item project, an itemised component schedule is useful. Each line can identify the product, drawing number, quantity and special requirement. This makes it easier to discuss individual items, compare alternatives and prepare shipment identification without confusing similar-looking parts.
Working with us
Send the technical information together with your purchasing contact and destination country. Explain any approval steps or documentation your project requires. We can then coordinate the enquiry with the appropriate functions and make outstanding questions visible before an order is confirmed. Visit our team for the responsibilities involved, or use the contact page to start a project discussion.